Guidance for a Positive Experience with Blooms on 2nd:


We value every customer and want to ensure a positive experience. Here are some helpful guidelines:



COMMUNICATION
  • We kindly request that you reach out to us directly with any concerns before posting

on social media platforms. As a small, family-owned business, we

are eager to work with you to resolve any issues


ORDER INSPECTION
  • Please open your package immediately upon delivery. We are human and mistakes

can happen; we want to make sure your order is correct as quickly as possible


TIMELY CARE

  • Please inspect your tubers when you receive your order and store them properly.

We cannot offer refunds for tubers that have not been inspected or

properly stored for several weeks after receipt


SHIPPING
  • Shipping only in the lower US 48 states
  • Shipping is a flat fee of $15. We hand pack and hand deliver each order to our local

USPS. Once your order leaves our hands, we have no control of your order.

If your order is lost or damaged, Blooms on 2nd is not responsible. USPS is insured for this reason

  • Shipping will be in the spring when weather permits – Tracking and

shipping dates are to be determined


COMBINDED SHIPPING
  • ALL shipping will be a minimum of $15
  • If a customer has multiple orders of the same customer name and shipping

address, each subsequent order after the first order will be given a refund of $12


Example: Customer has 5 separate orders with the same name and shipping address, the

first order will be $15 shipping cost, this leaves 4 orders left. There will be a refund of $12

for each of the remaining 4 orders, $48 shipping refund. Total shipping would be $27 for the

5 orders


  • Our website does not allow orders to be placed without the shipping charge being

automatically applied

  • Combined shipping takes time, especially when having to manually issue each

refund, we will work to issue the refund in a timely manner when we are packaging

your orders. If you feel you should have received a refund, please reach out to us

after you receive your order


REGARDING PLANT HEALTH
  • We diligently monitor our plants for any signs of viruses during the growing season

and remove suspicious plants. However, due to the numerous variables

 involved in planting and growing conditions, we are unable to issue refunds related to plant viruses


DAHLIA TUBERS

  • Quantity of 1 dahlia tuber is purchased for the price listed for the specific variety
  • We are pleased to assure you that all tubers provided will be true to variety. Should any

mislabels occur, please reach out to us via email. Mislabeled tubers are subject to refund

  • Every tuber is carefully checked to ensure it has a viable eye. If you have any concerns

 regarding the condition of your tubers (ex: blind or rotten), we kindly ask that you

notify Blooms on 2nd within 5 days of receiving your order

  • Dahlia tubers naturally vary in shape and size, which may include minor knicks,

cuts, wrinkles, or variations in length and thickness. Please be assured that we would feel

comfortable planting any tuber we sell in our own garden


CUSTOMER CARE & RESPONSIBILITY

We kindly ask that you take full responsibility for the storage and planting of your order once it has been received


  • Should you have any concerns or grievances, kindly notify Blooms on 2nd via email

within 5 days of receiving your order

  • If you are unhappy with your order for any reason, please

 email bloomson2nd@outlook.com. We are committed to working with you to find a

satisfactory resolution. We understand that dahlia tubers are natural products, just roots, and

want to ensure you have a positive experience with us


PHOTOS
  • ALL photos on our website (bloomson2nd.com) and in any Blooms on 2nd marketing

material, are property of Blooms on 2nd and cannot be used or marketed as your own



THANK YOU FOR YOUR SUPPORT!



Blooms on 2nd LLC

bloomson2nd@outlook.com